Stress and Workplace Stress
in Pandemic
El Estrés y El Estrés Laboral En
Pandemia
Betty Acosta
Instituto Superior Edwards Deming, Quito,
Ecuador b.acosta@deming.edu.ec,
https://orcid.org/0000-0003-4448-3975
Abstract
History can be divided into the world before the
pandemic and in the post-pandemic world, most
scientific studies now add the pandemic label to
their analyzes, because the effect of this unusual
event definitely reached all spheres of life today.
Under this context, Psychology must update its
concepts within the impact of the pandemic on
people and Organizational Psychology will logically
be within this school. That is why a topic
continually addressed as stress deserves to be
updated because it is undoubtedly more present in
the reality that now surrounds us. Knowing the
classic concept of stress, it will advance to its
definition in the workplace and finally approach the
strategies that will allow it to be managed and
overcome.
Keywords: Work stress, Mental health,
Psychological and social well-being.
Imaginario Social
Publishing entity
University of Guayaquil -
REDICME (reg-red-18-0061)
e-ISSN: 2737-6362
July - December 2021 Vol. 4-2-2021
http://revista-
imaginariosocial.com/index.php/es/index
Receipt: February 15, 2021
Acceptance: April 25, 2021
111-118
112
Resumen
La historia podrá dividirse en el mundo antes de la pandemia y en el mundo post
pandemia, la mayoría de estudios científicos ahora añaden el rótulo de pandemia a sus
análisis, porque definitivamente el efecto de este inusitado evento alcanzó a todas las
esferas de la vida actual. Bajo este contexto, la Psicología deberá actualizar sus
conceptos dentro de la afectación de la pandemia sobre las personas y la Psicología
Organizacional lógicamente estará dentro de esta escuela. Es por eso que un tema
abordado continuamente como el estrés, merece ser puesto al día porque
indudablemente está más presente en la realidad que ahora nos envuelve. Conocer el
concepto clásico del estrés, permitirá avanzar hasta su definición en el ámbito laboral
para finalmente acercarse a las estrategias que permitirán manejarlo y superarlo.
Palabras clave: Estrés laboral, bienestar psicológico, social.
Introduction
Nowadays the word stress is continuously repeated in everyday vocabulary, however,
not everyone knows its real meaning. Most people associate the word stress with illness
and although this connotation is not totally wrong, it is important to broaden this
concept and know that stress is also positive and gives the body the possibility to face
situations that endanger its existence. This article provides a brief theoretical
explanation of the meaning of stress, then applies it to the workplace and finally shares
strategies to overcome it.
Materials and Methods
The world changed after March 11, 2020, when the World Health Organization
declared COVID-19 a pandemic. This new reality affected the human being, disturbed
society and ended the world economy, perhaps because its cells, that is, the companies
had to make radical changes to try to survive, they even had to go against the nature
of the human being, they forgot their social essence and separated them to survive. It
was the first time that human beings united would disappear, since that March 11, only
separated could they stay alive.
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There is probably no other phenomenon as determinant as Covid for mental health so
far in the 21st century. That is why several mental health studies have been conducted
and repeat terms such as depression, anxiety, stress, among other problems triggered
by social isolation.
The pandemic affected all levels, however, the medical sector faced the collapse of its
entire system due to the high number of infections, with saturated hospitals, lack of
supplies to treat patients and an indolent population that did not follow their
suggestions for preventive care but demanded the highest level of care. Health
personnel faced extreme working hours, with 24-hour shifts and without sufficient
time for rest. This area has merited several studies to identify the possible mental
health problems they could suffer, such as insomnia, stress, anxiety, an example of
which can be read here:
In the fight against the Coronavirus (COVID-19) epidemic, health personnel may
experience mental health problems such as stress, anxiety, depressive symptoms,
insomnia, denial, anger and fear. A study in China found that the rate of anxiety among
health care personnel was 23.04%, higher in women than in men and higher among
nurses than among physicians. Likewise, in the general population of China, 53.8% of
moderate to severe psychological impact was observed; 16.5% of depressive
symptoms, 28.8% of anxious symptoms and 8.1% of stress, all between moderate and
severe. (Lozano-Vargas, 2020).
Stress, as the subject that interests us now, has been considered by the WHO as a
mental problem of the 21st century and has been defined as the set of physiological
reactions caused by the inadequate response to external stimuli in the work and
personal environment.
To understand it more broadly, we must go back to the fact that it is thanks to stress
that mankind has survived. The human being, subjected to an aggressive environment,
had to defend himself; so under these circumstances, the body wisely prepared itself,
increasing adrenaline, releasing hormones to alert the brain and tense the muscles and
in this way could defend itself from aggressive stimuli that could be animals or natural
forces among others and finally, once faced with the stimulus, return to a state of rest.
Thanks to this dynamic, homo sapiens has managed to remain above all living beings
for 315,000 years.
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Although it is true that stress has historically accompanied human beings and allowed
them to survive, today's world has changed, and it is no longer necessary for people to
defend their lives from animal attacks or to find food by crossing mighty rivers. Now
man lives in safe dwellings and it is enough to open the refrigerator to have access to
his daily food. Stressful stimuli have changed from wild animals to strenuous working
conditions, from wild landscapes to cold roads flooded with cars driven by aggressive
people. Within this reality, stress has reached a pathological point because the person
overreacts to a stimulus and keeps tense muscles, high levels of adrenaline and
accelerated palpitations, showing inability to control it and maintaining it for so long
that he/she ends up exhausted, not allowing the body to rest and opening the
possibility of contracting possible diseases.
There are several types of stress, we could talk about academic stress, identified in the
educational community, where teachers radically changed their teaching methodology
and students, as mentioned by Contreras Melgar (2016) and Fernandez (2015) point
to the overload of homework and evaluations as the main factors that worry them.
Another type of stress, widely studied is work stress, according to the World Health
Organization, work stress is identified as a group of emotional, psychological,
cognitive and behavioral reactions to professional demands that exceed the knowledge
and skills of the worker to perform optimally, WHO, 26 Aug.2020.
Responses to work stress can be:
Physical: insomnia, hypersensitivity, skin problems, headaches, headaches.
Emotional: panic or anxiety attacks
Cognitive: problems with memory, attention, concentration, etc.
When a worker perceives his work environment for a long time as harmful it causes
stress. Factors that can cause this reaction in the workplace are:
Excessive responsibility, an event in which the employee with little decision-making
power is responsible for part of the process but assumes the consequences of the entire
task.
Too much workload, a common situation nowadays when the rate of layoffs increases
and the employer reduces costs by dividing the responsibilities of the laid-off
personnel among the employees who are still working.
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Unsatisfactory working conditions, considering issues such as insufficient or
inappropriate working tools for the task, the physical area where the activities are
carried out, poor recognition of results or exposure to hazardous working conditions.
Harassment at work, either by management or by co-workers
Low salary
Lack of motivation, repetitive tasks or strict bosses who order but do not recognize the
achievements of their subordinates.
Lack of incentives, mainly when additional or different work than usual is given.
Life outside of work also affects the employee's work, for example, the loss of a family
member or if the employee is dealing with an urgent situation at home. Political or
social problems are also considered here.
Undoubtedly, when the pandemic started in 2020 and the number of unexpected
deaths began to grow, people were forced to confine themselves. The human being, the
social animal of Aristotle, who states that "man by nature is destined to live in
community and live together with others", now, in the midst of the pandemic, avoids
human contact, works alone and the closest he can get to his co-worker is through a
screen. His social identity has changed, he no longer rejoices in the warmth of a human
group, be it university, work, prayer group, etc., now survival surpasses all human
needs and man achieves security in isolation.
At the beginning it was thought that this situation of isolation would soon end,
however, after a year, the world has been transformed and now the fear of contagion,
the fear of the disease, the lack of social support, the overexposure of the media and
the collapse of health centers have forced people to live in a new reality. Within this
panorama, it is worth mentioning other aspects that cast a further shadow over the
environment, such as the fear of losing one's job and the economic insecurity that this
entails. Not all people are able to handle these factors correctly and they can cause
more serious or pathological stress.
In a global economy where smart companies were nurtured by a human team, the
questioning of entrepreneurs focuses on the extent to which their team of collaborators
contributes 100% to their company. The current labor reality is very different from the
reality before the pandemic. Not only do we have people with possible mental
116
disorders who no longer contribute in the same way to their company, but also more
than three million deaths by May 2021.
It is therefore mandatory to look for strategies to deal with labor stress and thus allow
companies to maintain production levels equal to or higher than those recorded before
the pandemic in order to try to overcome the critical economic situation in the world.
Several authors consider that many of the strategies to reduce stress are found in
prevention, i.e., neutralizing its sources from the very experiences that can be
associated with stress. Then we should move on to interpersonal relationships, where
the subject should show a healthy way of relating in a group. Finally, focus on the
environment in which he/she usually develops in order to reduce or eliminate the
stressful stimuli that affect him/her.
At this point, the Hierarchy of Needs theory could be considered, where Maslow
explains the existence of needs organized from the most important ones. Considering
this theory can serve to establish in the human group, which requirements they
consider important at present, if these are attended by their bosses, they could
decrease the stressful effects in the human group.
Based on the neuroscientific approach to stress management I quote
The Hervat Neuroeducational Program, offered by Ortiz in the Summer Courses at the
University of Burgos. Doing neuroplasticity exercises with repetititvo, regular,
systematic and precise training to favor the synapse or functionality of neurons;
practicing good hydration and cerebral oxygenation with deep breathing; attractive
exercises of short times to guarantee concentration and active attention, doing one
minute of ocular motility and one minute of passive tactile discrimination, among
others, which are detailed in the cited material.(Ortíz, Álvarez, Maldonado, 2018).
Results
Stress is a concept known throughout human history, in many moments positive
because it has allowed the survival of the person in spite of the ruggedness of the
world around him. However, it can become negative when "civilized" man leaves
the caves behind and exchanges physical stressors for psychological stressors
that are stronger and do not give him peace. This stress has become the perpetual
117
companion of the human being, so it is not surprising to find it at work and
identify it as occupational stress.
Discussion
In this very brief tour through the theory of stress, we first seek to identify and
understand its concept and then try to find ways to prevent it or in the worst case,
when it is already present, to know that there are ways to overcome it. It is
important to note that a defining factor is also the personality, because there will
be situations that are extremely stressful for one person, while the same situation
for another may not mean any problem. This reality is important to consider in
order to avoid generalizations. Unfortunately in our society, stress is a current
issue; therefore, its continuous study will allow more people to find psychological
and social balance and control it.
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